Programme: 2019 Annual Motor Finance Convention

9:00 Registration and coffee

9:45 Welcome and opening remarks
Joe Crump, Honda Financial Services

10:00 UK economic, car buyer and motor finance insights
• The current UK economy and car buyer market
• Insights into the car buyer journey and finance process
• Changing ownership models and future access to cars
Nick King, Auto Trader

10:30 FCA Expectations of the motor finance market
• Outputs from the FCA’s work on motor finance
• Overview of expectations of lenders
• Consultation for new rules on commission and disclosure
Nick Wood, FCA

11:00 Financing a low carbon future
• Challenges for moving to low carbon
• The role of lenders in facilitating the change
• Developing total cost of ownership information for consumers
Neil Wallis, Low Carbon Vehicle Partnership

11:30 Refreshments

12:00 Implementing an effective intermediary oversight model
• Overview of FCA oversight expectations
• Developing an oversight model
• Future solutions
Neil Collins, Huntswood
Phillip Ring, CGI

13:00 Managing oversight: the retailer perspective
• Retailer systems and controls to ensure FCA compliance
• Challenges for retailers in responding to lender oversight practices
• Suggestions for change
Karen Wagstaffe, Sytner Group

13:30 Lunch

14:30 Professionalising the workforce through apprenticeships and training
• Culture and compliance in the sales process
• Case studies of L&D issues in the industry
• Management training and recruitment
Stephen Whitton, SSW Associates

15:00 People strategies
• Diversity and inclusion
• Professionalising the workforce through apprenticeships and training
• Health and wellbeing
Gill Thomas, ENEI
Matt Wigginton, BEN
Steve Whitton, SSW Associates

16:00 Closing remarks

16:15 Conference closes