Finance & Leasing Association|
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Programme
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9:00 |
Registration and coffee
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10:00 |
Welcome and introduction
Nikki Meeuwissen, Financial Crime Manager, BMW Financial Services (GB) Limited |
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10:10 |
Current market conditions – what can customers afford?
Adrian Dally, Director of Motor Finance & Strategy, Finance & Leasing Association |
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10:30 |
Supporting customers – tools to help lenders and dealers identify vulnerability
Chris Fitch, Vulnerability Lead, Money Advice Trust |
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10:50 |
Forbearance – lessons from the cost-of-living crisis
Kate Robinson, Principal, Avyse Partners
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11:20 |
Comfort Break
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11:40 |
Operational Systems – making the customer journey work
Katarina Pranjic, Head of Regulation & Policy, LexisNexis Risk Solutions UK |
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12:10 |
The Police View – staying one step ahead of organised crime groups
Stuart Bell, Deputy Head of Unit, National Vehicle Crime Intelligence Service |
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12.30 |
Defeating the fraudster – top tips
Jonathan Mills, Partner, Shoosmiths LLP |
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12:50 |
Lunch
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13:50 |
Hardy perennials – the knotty legal issues
Wayne Gibbard, Partner, Shoosmiths LLP and Mel Chell, Director of Client Experience and Culture, Equivo
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14:20 |
Chasing Cars – where vehicles go now
Paul Neal, Managing Director and Darren Gillham, Operations Director, Vehicle & Asset Solutions Limited |
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14:50 |
Summing up and conclusions
Nikki Meeuwissen, Financial Crime Manager, BMW Financial Services (GB) Limited |
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15:00 |
Conference close
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2024 Automotive Collections and Fraud Conference
