Programme: SM&CR Conduct Rules for all - The clock is ticking

In this virtual half-day briefing, we will be focusing on the newly introduced conduct rules (COCON) for solo regulated firms, and the implications for firms and individuals alike.

SM&CR became applicable to solo regulated firms from the 9th December 2019.  In 2020 firms are expected to turn their attention to considering Conduct Rules training for the wider majority of employees (with few exceptions). 

Role specific conduct rules training is something that a firm has to plan, design, deliver and manage, as its not optional!   It is imperative that all staff subject to the Conduct Rules understand the implications of the widening of the FCA’s regulatory perimeter and that they do so in the context of their own role.

With COVID-19 as a backdrop to a firm’s design, delivery and implementation plans for this essential training project, how will you ensure that your firm is able to deliver timely, role relevant and engaging training, when much of it may have to be delivered at a distance.

This programme will undertake a deep dive into the Tier 1 & 2 conduct rules, what they are, who they apply to, and how a firm might meet the challenge of ensuring its deliveries are “role relevant.”  In addition, we will debate the age-old challenge of training, embedding and evidencing.

It will also consider the application and implications of the breach reporting obligations, again looking at the challenges of breach identification in the virtual workplace.

This programme will allow delegates to receive technical and regulatory input which will be followed by discussion, debate and case studies to assist with understanding and embed learning.

Case studies used will be from a variety of role relevant scenarios for Consumer Credit, which will ensure that delegates leave the event having considered adherence to the conduct rules in the content of the type of role that they will have in their own organisations.

This session will allow those responsible in firms for the planning, design & implement of a firm’s COCON training programme to come together to learn from experience gained in the banking sector. ex

By attending this workshop individuals will be able to:

  • Explain the reason for the introduction of the new conduct rules
  • State the Tier 1 Conduct Rules and who they apply to
  • State the Tier 2 Conduct Rules and who the apply to
  • Explain the need for “Role Relevant” COCON training and how this might be approached in your firm
  • Detail the Conduct Rules breach reporting requirements and the impact on employees and their employment records




Introduction and Learning Objectives

10.00am – 10.10am

  • Trainer and delegate introductions
  • Learning objectives for the programme
  • Personal objectives for attending

Introduction to the Conduct Rules


10.10am – 10.40am

  • Replacement of the Statement of Principles for Approved Persons
    • Why have they been updated?
    • What has changed?
    • Tier 1 & Tier 2
    • What applies to whom?
    • What can we learn from other sectors?

The Conduct Rules

Tier 1


10.40am – 11.10am

  • Integrity
  • Due skill, care and diligence
  • Cooperation with regulators
  • Treating customers fairly
  • Market conduct


11.10am -11.35am



11.35am – 1150am

Individual tasked activity

The Conduct Rules

Tier 2

Senior Managers


11.50am – 12.20pm


  • Effective Control
  • Complying with regulatory matters
  • Delegate Effectively
  • Disclosure to relevant bodies


12.20pm -12.45pm



12.45pm – 13.00pm

Individual tasked activity

Conduct Rules & Reporting

13.00pm – 13.15pm

  • Conduct Rules breach reporting
  • The requirements
  • Considerations
  • Impact on employment & regulatory references


13.15pm – 13.25pm

  • Review of learning objectives
  • Next Steps
  • Summary & Close

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