Programme: FLA Annual Regulation Conference 2021

29 September 2021

10.00            Chair’s Introduction 

Robert Owen, Managing Director - Mortgages & Bridging, United Trust Bank Limited

10.10                Regulatory Priorities

• FCA’s regulatory priorities
• What change can firms expect to see?
• Managing the transition effectively

Marc Ireland, Associate Partner, Financial Services Risk Management, EY LLP  

10.30               Consumer Duty: Impact

• FCA proposed Consumer Duty
• What will be different?
• Preparing for change
• Government proposals for updating consumer policy

Nikki Worden, Partner, Osborne Clarke LLP                  

• Latest developments (including latest court litigation)
• Points to consider
• Broker oversight/reviewing current processes/responsibility for brokers

Russell Kelsall, Partner – Head of Consumer & Motor Finance, TLT LLP

11.30            Skilled Person Reviews: Preparation & Response

• Where Reviews are now focused
• How to avoid (or mitigate) a Skilled Person Review
• Effective interaction with the FCA and Skilled Person

Richard Brown, Technical Advisor: Complaints, Huntswood

11.40                Litigation Update

• CFL Finance v Laser Trust
• Enforcing settlements
• Regulatory implications
  

Kevin Heath, Head of Banking Litigation (UK), Locke Lord (UK) LLP
Timothy Anson, Financial Regulation (Contentious and Non-Contentious), Locke Lord (UK) LLP

12.00            Panel Discussion and Q & A

12.25-12.30  Chair’s closing remarks & Session Close

30 September 2021

10.00            Chair’s Introduction 

Robert Owen, Managing Director - Mortgages & Bridging, United Trust Bank Limited              

10.10               Effective Complaint Handling

Financial Ombudsman Service

 10.40              Responsible Lending post-pandemic  

• Lessons from complaints 
• Assessing affordability – different considerations
• Latest regulatory developments

Martin Ward, Partner, Financial Services Disputes & Investigations, Eversheds Sutherland LLP

 11.00               Strong Customer Authentication (SCA)

• Overview and purpose
• UK SCA implementation plan update
• Industry readiness and delivery

Rebecca Hickman, Managing Associate, Addleshaw Goddard LLP

• Regulatory expectations
• Impact on products and services
• Future regulatory reporting

 Joanne Owens, Counsel, Allen & Overy LLP

 12.10               Credit Information

• FCA Credit Information Market Study
• New data for affordability assessments
• Broader regulatory considerations

 Clinton Hook, Director of Data Governance, Experian

12.30            Panel Discussion and Q & A

12.55- 13.00 Chair’s closing remarks and session close