Online Programme: An Introduction to Consumer Duty

Topic

Timings

Details

Introduction and Learning Objectives

1.30 pm – 1.40 pm

• Trainer and delegate introductions
• Learning objectives for the programme
• Personal objectives for attending

Overview of the changes that Consumer Duty brings

1.40 pm – 2.30 pm

• The new Principle
• The three cross cutting rules
• The Four Outcomes
• Conduct Rule Six

Other organisational impacts

Group Activity

2.30 pm – 2.45 pm

What are your greatest challenges, and how are you overcoming them?

Group Feedback

2.45 pm – 2.55 pm

All

Data gathering, management and reporting

2.55 pm – 3.20 pm

• What do the FCA want to see
• How do we know what we should consider
• How will the FCA measure what we have
• Building the annual board report and next steps

GROUP ACTIVITY

3.20 pm – 3.30 pm

What have we got, what do we need, and what might we change/improve?

Tea/Coffee Break

3.30 pm – 3.40 pm

All

GROUP FEEDBACK

3.40 pm – 3.50 pm

All

Consumer Duty – Current Position

3.50 pm – 4.15 pm

• Recent deadlines – were they met?
• What are the known concerns
• What has the regulator said about the implementation
• FCA expectations
• What industry best practice has evolved

GROUP ACTIVITY

4.15 pm – 4.25 pm

How successful was your Consumer Duty implementation – business areas impacted, and the delivery of the requirements and priorities

GROUP FEEDBACK

4.25 pm – 4.45 pm

All

Summary & Close

4.45 pm – 5.00 pm

• Summary of learning objectives
• Next steps
• Close