Consumer finance new business fell by 5% in September 2020

4 November 2020

New figures released today by the Finance & Leasing Association (FLA) show that consumer finance new business fell in September 2020 by 5% compared with the same month in 2019, and contracted by 19% in the nine months to September 2020.

Consumer car finance new business by value grew in September by 11% compared with the same month in 2019, while retail store and online credit new business fell by 1% over the same period.  Credit card and personal loan new business together fell by 21% in September 2020 compared with the same month in 2019.

Commenting on the figures, Geraldine Kilkelly, Head of Research and Chief Economist at the FLA, said:

“The consumer finance market continued to report an easing in the rate of contraction in new business. This was primarily driven by the continued strong performances of the car finance and retail store and online credit sectors.

“The latest FLA figures show the importance of consumer finance in supporting the UK economic recovery.  As we enter a new phase of national lockdowns across the UK, it is vital that the Government and Bank of England support all lenders, including non-banks, by providing direct access to funding.  This will ensure that the consumer finance industry is able to meet the ongoing demand for forbearance and new credit.”

 Table 1: New consumer credit lending


Sep 2020

% change on prev. year

3 months to Sep2020

% change on prev. year

12 months to Sep2020

% change on prev. year

Total FLA consumer finance (£m)







Data extracts:







Retail store and online credit (£m)







Credit cards & personal loans (£m)







Second charge mortgages (£m)







Car finance (£m)







 Note to editors:

  1. FLA members in the consumer finance sector include banks, credit card providers, store card providers, second-charge mortgage lenders, motor finance providers, personal loan and instalment credit providers.
  2. In 2019, FLA members provided £140 billion of new finance to UK businesses and households. £105 billion of this was in the form of consumer credit representing over a third of total new consumer credit written in the UK in 2019.
  3. Consumer motor finance reported in these figures refers to finance obtained through the point of sale.
  4. For media enquiries, please contact the FLA press office on 020 7420 9656.

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